Store Policies

Our Mission

To provide women with great styles inspired by current fashion. Our handbags satisfy a woman's need for function and style. We strive to provide the very best at affordable prices.

Hours of Operation
Dates Closed
We Recycle
Payments
Shipping
Shipping Insurance
Custom Products
Out of Stock
Returns and Exchanges
Cancellation of Orders
Refunds
Sales Tax
Activations
Privacy Policy

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Hours of Operation

Monday - Thursday 10am-5pm MST (8am-3pm EST)
Closed Friday - Sunday and Holidays

Orders and applications placed outside hours of operation will be processed the next business day.

You can reach us via the "Contact Us" form located on this site and a member of our staff will assist you.

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Dates Closed 2010

New Years Day - January 1
Office Closed - January 1, 2009 - January 10, 2009
Martin Luther King Jr - January 18
Presidents Day - February 15
Memorial Day Weekend - May 28 thru May 31
Independence Day - July 4
Labor Day - September 6
Columbus Day - October 111
Veterans Day - November 11
Thanksgiving Day - November 25
Christmas Eve - December 24
Christmas Day - December 25
New Years Eve - December 31

Dates and times subject to change

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We Recycle
We recycle boxes and packing material. Occasionally you may receive a gently used shipping box or packing materials. This is not only great for the environment and landfills, it is also great for you. Recycling helps reduce our costs and that is passed on to you.

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Payments
We gladly accept PayPal, Money Exchange (RME), Credit Cards, and Money Orders as a form of payment. All payments must clear prior to processing and shipment of orders. Payments can take up to 30 days to clear.

Credit Card Payment: To Pay with credit card, select PayPal as your payment option.

Money Order Payments:
Payment must arrive within 7 days or order placed. If payment has not been received within 7 days of the dated ordered, your order will be canceled and discounts and/or sale will not be honored. We recommend sending your payment priority post with delivery confirmation to arrive secure and safe. Money order payment must clear prior to order processing.

Money Order Payments, please send to:
So Chic Bag Boutique
745 Cherokee Dr
Rio Rancho, NM 87124

Insufficient Funds:
Insufficient funds payments are subject to additional fees allowable by law in addition to your bank fees.

All orders canceled due to non-payment or insufficient funds are subject to restocking fees.

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Shipping
Shipping rates are based on actual shipping quoted by the US Postal Service. At this time we only ship orders to USA, Canada, Mexico, US territories, and APO addresses. We do not ship outside of these areas.

All orders placed and paid in full after 12:00pm EST will begin processing the next business day. We ship all orders through United States Postal Service. Your order normally ships in approximately 7-10 business days. During high volume times and holidays, shipping time may be delayed to ship approximately 14 business days. If an item is needed by a certain date, please contact customer service to check availability of items. Unless otherwise stated we do not guarantee shipping and arrival dates.

You may track the status of your order at anytime by visiting http://sochicbagboutique.com/store/WsOrdStatLogin.asp. Just enter your username and password you chose at the time of your order.

If wanting to receive an item within a certain time frame, please contact So Chic Bag Boutique Customer Service prior to placing order to check availability and receive an estimated time of arrival prior to ordering. We do not guarantee shipping and arrival dates unless otherwise stated.

Customer Pickup shipping option is only available to New Mexico residents within the local area of our facility. Normal shipping rates apply to all shipments outside of the Albuquerque/Rio Rancho New Mexico area.

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Shipping Insurance
We take great care in packaging you order to ensure it safely arrives to you. We however cannot guarantee damages or a lost package will not incur once they have left our facility. We highly recommend you purchase insurance to protect your shipment from damage incurred during shipping.

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Custom Products
Custom orders can take up to 4 weeks to arrive in our facility from date ordered. Please allow additional time to arrive at your doorstep. Please take note of description on shipping times.

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Out of Stock
So Chic Bag Boutique makes every effort to keep all items in stock. However, due to the popularity of our products, we occasionally run out of an item temporarily. If an item is out of stock, we will contact you via email with available options. If our attempts to contact you fail we will place the item on back order up to 30 days or cancel your order and issue a refund.

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Returns and Exchanges
Any returns or exchanges must be made within 5 days upon receipt of the merchandise. No returns or exchanges will be accepted after the 5th day of receipt.

Returns or exchanges are only accepted if item is defective or for incorrectly sent items. Returning items must be retained in original packaging and be in new condition. Used items will NOT be accepted regardless of situation. The damaged merchandise will be replaced at our discretion. If item is out of stock and cannot be replaced for like item, a store credit will be issued. Before returning any items please contact So Chic Bag Boutique first for return authorization and shipping instructions. We do not accept any unauthorized packages without return authorization. Returns or exchanges will be shipped at the expense of customer and refunded upon inspection of merchandise and verify merchandise is replaceable.

We do not accept returns or exchanges on bargain boutique items. All sales are final in the bargain boutique.
Custom items are non-returnable with the exception of manufacture defects.

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Cancellation of Orders
Orders canceled prior to shipping will be charged a 20% non-refundable restocking fee. Once an item has been shipped, order cannot be canceled.

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Refunds
Refunds are issued on return merchandise, cancellation of orders, or back orders. All refunds are available up to 30 days from cancellation of order or merchandise returned. After 30 days refunds are issued as store credit only.

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Sales Tax
Orders being shipped to New Mexico residents will be charged sales tax.

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Activations
All applications submitted will begin processing the next business day. All applications must accompany an activation kit paid in full. All activation fees must accompany a completed application before an application can be processed. All applications can take up to 3 business days to complete processing. High volume times and holidays may delay this process. If a kit purchase paid in full and application do not accompany each other, a new member cannot be activated.

A consultant who chooses to leave our program and later return, they will need to begin the activation process again. At any time a consultant becomes inactive during a quarter where a quota has not been met, the quota must be met for the quarter they left and will need to repurchase a new kit before status is changed to active.

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Privacy Policy
We value every customer and their privacy. The personal information we gather from you is the necessary information that allows us for delivering your order. We will not give out your personal information to anyone or sell your personal information to anyone else. If you have any questions or concerns regarding the privacy policy at So Chic Bag Boutique, please do not hesitate to contact us.

We reserve the right to refuse service or deny applications for any reason.

Please note products and prices are subject to change without notice.

Last revision 1/1/2010

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